Terms of service
Last updated: February 2, 2026
OVERVIEW
Welcome to Norella. The terms “we”, “us”, and “our” refer to Norella. Norella operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Norella is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information regarding your legal rights, including limitations of liability and warranty disclaimers.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.
To access certain features of the Services, you may be required to provide personal information such as your email address, billing, payment, and shipping details. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer or assign your account to another person.
SECTION 2 – OUR PRODUCTS
We strive to display product information as accurately as possible. However, colors and product appearance may vary depending on your device, screen, and settings.
We do not guarantee that product appearance or quality will meet your expectations or exactly match what is displayed online.
All product descriptions and availability are subject to change without notice. We reserve the right to discontinue or limit quantities of any product at our discretion.
SECTION 3 – ORDERS
By placing an order, you make an offer to purchase. Norella reserves the right to accept or decline any order for any reason.
Orders are not confirmed until payment is received and accepted. Once an order is confirmed, cancellation requests may not be accommodated.
If we cancel or modify an order, we will attempt to notify you using the contact details provided.
Returns and exchanges are subject solely to our Refund Policy.
All purchases are for personal use only and not for resale or commercial purposes.
SECTION 4 – PRICES AND BILLING
All prices are subject to change without notice. Prices shown at checkout are final at the time of purchase and do not include taxes, shipping, customs, or import fees unless stated otherwise.
You agree to provide accurate payment and account information and authorize us to charge your selected payment method for your order.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
Risk of loss passes to you once the order is handed over to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including text, images, designs, logos, graphics, and media, is the property of Norella or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Unauthorized use of any content is strictly prohibited.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available.” We are not responsible for these tools and disclaim all liability arising from their use.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Norella is powered by Shopify. All sales are made directly between you and Norella. Shopify is not responsible for any transactions, products, or disputes arising from your purchase.
SECTION 10 – PRIVACY
Your use of the Services is subject to our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by Norella without restriction or compensation.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate.
SECTION 13 – PROHIBITED USES
You agree not to misuse the Services, violate laws, infringe rights, transmit malicious content, or engage in harmful or fraudulent behavior.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services at any time without notice. Obligations incurred prior to termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Norella shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Norella and its partners from claims arising out of your use of the Services or violation of these Terms.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Norella regarding the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our consent. We may assign our rights at any time.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
SECTION 22 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 23 – CONTACT INFORMATION
For questions about these Terms, contact us at:
Trading Name: Norella
Email: storenorella72@gmail.com
Business Address: Banha, Qalyubia, Egypt