Refund policy

Return & Refund Policy

Last updated: February 2, 2026

At Norella, we want you to feel confident and comfortable with every purchase. If something isn’t right, we’re here to help.

Returns

We offer a 3-day return policy, which means you have 3 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

Be in the same condition as received
Unworn and unused
With original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

To start a return, please contact us at storenorella72@gmail.com.
If your return request is approved, we will provide instructions on how and where to send your item.

Please note:

Items sent back without prior return approval will not be accepted.
Returns must be shipped to the address provided after approval.

Damages or Issues

Please inspect your order upon delivery.
If you receive an item that is defective, damaged, or incorrect, contact us immediately at storenorella72@gmail.com so we can review the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Sale items
Gift cards
Custom or personalized items

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original item (subject to approval) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method within 10 business days
Processing times may vary depending on your bank or payment provider

If more than 10 business days have passed since your refund was approved, please contact us at storenorella72@gmail.com.