Shipping policy

Shipping Policy

Last updated: February 2, 2026

At Norella, we aim to deliver your order in a smooth and reliable way. Please review our shipping policy below for full details.

Shipping Locations

Currently, we ship within Egypt only.
At this time, we do not offer international shipping.

Processing Time

Orders are typically processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time does not include shipping time.

Delivery Time

Estimated delivery time within Egypt is 3–5 business days, depending on your location.
Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery address.
Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a confirmation message or email with tracking details, if available.

Delays

Norella is not responsible for delays caused by:

Courier companies
Weather conditions
Public holidays
Events outside our control

We will always do our best to support you and follow up when delays occur.

Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout.
Norella is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.